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Victoria University | Melbourne Australia

 

2012 Student User Guide Home

Welcome
VU iPhone app

Sections
 1. Open access computer labs
 2. Quick reference guide
 3. Active directory login
 4. Student internet quota
 5. Student email
 6. Library information
 7. MYVU Portal
 8. ASKVU
 9. Blackboard
 10. Wireless network
 11. Virus Scanning
 12. PC security & my privacy
 13. Spyware
 14. Copy and print services
 15. Policies
 16. Learning Support Services
 17. VPN client

Resources
   - Software for students
   - Current students site
   - Microsoft Security tips
   - ITS Services for students

Student User Guide heading

1. OPEN ACCESS COMPUTER LABS

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1.1 LOCATIONS AND EXPECTED AVAILABILITY OF OPEN ACCESS COMPUTER LABORATORIES

The Open Access facilities are available for use by all Victoria University students. Some faculties also have laboratories open between classes for students to use.

Computer laboratories, printers and photocopiers are usually very busy when assignments are due so you may not be able to get access to a computer when you want it. You need to allow extra time to be sure of completing your work on time. Make sure you organise your workload so that your assessment deadlines are achievable.

The Student Managed Operating Environment (MOE) is installed on all Open Access Computer Laboratories throughout the University. The MOE includes the following applications:

  • Windows 7 SP1
  • Office Professional 2010
  • MS Publisher 2010
  • MS Project 2010
  • Adobe Web Premium
  • Symantec Anti Virus
  • Acrobat Reader
  • Media Players
  • Internet Explorer
  • Mozilla Firefox

For additional software on specific campus labs please refer to section 1.2.

Please be aware that the software listing may change throughout the year and an updated listing is available on the Intranet at Open Access Labs.

Internet access for educational purposes is available in the Open Access facility, however please be aware that each student is allocated an Internet Quota (refer to Section 4).

All computers in open access areas are running Deep Freeze. This program removes all documents saved to the local hard drive once students log off from the PC. Students should ensure that all work is saved to a USB drive, or CD/DVD ROM, or sent to an email account.

If in doubt, or further assistance is required please call the IT Service Desk on
Phone: 9919 2777
Email: servicedesk@vu.edu.au
Log Request: http://servicedesk.vu.edu.au

Please note that Library opening hours will vary throughout the year, to get the latest information for each campus, check out the Campus Library Opening Hours site or phone: 9919 4266.

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1.1.1 LIBRARY COMPUTER FACILITIES

There are over 700 PCs installed across 11 campus libraries, which have the software available as listed below. Please be aware that the software listing may change throughout the year and an updated listing is available on the Intranet at the ITS Open Access Labs intranet site

  • Windows 7
  • MS Office 2010
  • MS Expression Web 2
  • MS Project 2010
  • MS Publisher 2010
  • Adobe Reader
  • Adobe Creative Suite Web Premium CS5
  • Endnote
  • Internet Explorer 8.0
  • MYOB
  • Mozilla Firefox
  • QuickTime Player
  • CD/DVD writing software
  • SPSS & AMOS
  • SAP Login
  • Media Player
  • Windows Movie Maker

Internet access for educational purposes is also available in the Library Open Access facility, however please be aware that each student is allocated an Internet Quota (refer to Section 4).

All Library PCs (excepting short-term access PCs) currently employ a PC Booking System that controls session lengths and gives users an opportunity to book PCs in advance. For more information please see PC booking System

All computers in open access areas are running Deep Freeze. This program removes all documents saved to the local hard drive once students log off from the PC. Students should ensure that all work is saved to a USB drive, or CD/DVD ROM, or sent to an email account.

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1.1.2 STUDENT SERVICE CENTRE COMPUTER ACCESS

Student Service Centres have installed a number of PCs across 9 centres. These PCs have been provided to allow student self-service access to enrolment and results information, and other University related matters.

Some suggested self-service sites include:

A list of student service centre locations is below.

Student Service Centre Campus and Location Service Hours Number of PCs Available
City Flinders - VUHQ
University Arcade
9.00 am - 5.00pm (Mon-Fri) 9
City King
Level 2, Room 209
225 King Street
9.00 am - 4.30pm (Mon-Thurs)
Closed on Fridays
3
Footscray Nicholson
Telford Building
Level 2, T275
9.00 am - 5.00 pm (Mon-Fri) 4
Footscray Park
Building M
Level 1. M124
9.00 am - 5.00pm (Mon-Fri) 6
Melton
Building 1C
Level 5, 5O1A
9.00 am - 5.00pm
(Mon-Fri)
2
Newport
Building A
Level 00, A005
9.00 am - 4.50 pm (Mon - Wed)
9.00 am - 5.00 pm (Thurs-Friday)
1
St Albans
Building 4N
Level 1, 4N141
9.00 am - 5.00 pm (Mon-Fri) 4
Sunshine
Building B Room 33
9.00 am - 5.00pm (Mon-Fri)
2
Werribee
Building 1B
Level 1, 1B102
9.00 am - 5.00pm (Mon-Fri)
Fee payments 9.00am - 4.00pm all
campuses
4

Please note: Times are subject to change. Where possible advanced notification will be provided via student email. Please refer to ASKVU for the most up to date hours.

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1.2 OPEN ACCESS FACILITIES

Please note: Software list is Subject to change, refer to the ITS Open Access Labs intranet site for updates



Campus & Location Availability Additional Software to MOE
City - 300 Flinders St
Learning Commons

Level 15
Service Desk Ph: 9919 1050
All Library opening times are listed at
the Campus library opening hours site
65 PCs available
5 Macs available


As listed in 1.1.1
City - 301 Flinders Lane Basement Level
Room B12
During Higher Education Semester
8.45 am - 8.00 pm
Monday - Thursday
8.45 am - 4.00 pm
Friday
21 PCs available

Adobe CS5 Web Premium
SAP GUI
Endnote
SPSS
AMOS
Visual Studio.Net
CD/DVD Writing Software
City - Flinders Lane Basement Level
Room B14
During Higher Education Semester
8.45 am - 8.00 pm
Monday - Thursday
8.45 am - 4.00 pm
Friday
16 PCs available

Adobe CS5 Web Premium
SAP GUI
Endnote
SPSS
AMOS
Visual Studio.Net
CD/DVD Writing Software
City - 225 King St
Library Level 2

Service Desk Ph: 9919 7984
All Library opening times are listed at
the Campus library opening hours site
15 PCs available

As listed in 1.1.1
City - 295 Queen Stt
Library Building Level 2

Service Desk Ph: 9919 1852
All Library opening times are listed at
the Campus library opening hours site
21 PCs available

As listed in 1.1.1

Photostory 3
Footscray Nicholson
Library Telford Building 2

Level 2 Room T234
Service Desk Ph: 9919 8630
All Library opening times are listed at
the Campus library opening hours site
15 PCs available

As listed in 1.1.1
City - 225 King St
Library Level 2

Service Desk Ph: 9919 7984
All Library opening times are listed at
the Campus library opening hours site
15 PCs available

As listed in 1.1.1
City - 225 King St
Library Level 2

Service Desk Ph: 9919 7984
All Library opening times are listed at
the Campus library opening hours site
40 PCs available

As listed in 1.1.1
Footscray Nicholson
Library Learning Commons
Open Access

Level 1 Room T32
During TAFE Terms
8.00am-800pm
Monday-Thursday
8.00am-4.00pm
Friday
20 PCs available

As listed in 1.1.1
Footscray Park
Library Building P

Entrance Level 2
Service Desk Ph: 9919 4274
For a Library opening time please refer to
Campus library opening hours site
300 PCs available
2 PCs for scanning
available


As listed in 1.1.1

Adobe Creative Suite 2x2 PCs
CD Burner XP
HP Scanning
OmniPage Pro 14
SAP 7.1
Melton
Library Building C

Service Desk ph: 99197424
All Library opening times are listed at
the Campus library opening hours site
22 PCs available &
10 Melton Public Library


As listed in 1.1.1
St Albans
Building 10.2
Ph: 9919 8463
During Tafe Terms & Higher
Education Semester

8.00am- 10.00pm
Monday- Thursday
8.00 am-5.00 pm
Friday

Weekends Closed

During Semester Breaks
9.00 am-5.00 pm
Monday - Friday
14 Macs available (Only Colour Printing available

Mac OS X 10.6
Safari
Mozila Firefox
Office 2011
Adobe Web Premium CS4
Adobe InDesign CS4
Reader 9
Final Cut Studio 2x5

33 PCs available
(Black & Colour A4 Printing available)

3D True Space
SAP
Microsoft Expressions
Micro Sim
Microsoft Project
Spps
QSR Nvivo 9
Blender
Endnote
MYOB
TypeQuick
Net Beans
St Albans
Library Building 7

Level 2
Service Desk Ph: 9919 7180

For all Library Opening time Please Refer to:
Campus library opening hours site
105 PCs available
5 Citrix PC's
7 Catalogue terminals
As listed in 1.1.1
Sunshine
Library EJ Whitten
Building

Level 3
Service Desk Ph: 9919 7180

For all Library Opening time Please Refer to:
Campus library opening hours site
43 PCs available

As listed in 1.1.1
Auto CAD 2011
ESL Learning and Support
Programs
Inventor
Mechanical Desktop 2011
Matlab
Type Quick
Visio 2007

Note: not all application available on all PCs
Werribee
Library Building 1A
Service Desk Ph: 9919 8205
For all Library Opening time Please Refer to:
Campus library opening hours site
90 PCs available 5 Library Catalogue PC's
As listed in 1.1.1
Adobe Web Premium CS5
Endnote
MS Photostory 3
MYOB
Reckon Elite Tax
SAP
SPPS 18
TypeQuick
Windows Movie Maker

In lab 1A08b includes:
English as a second Language programs:

Issues in English
Issues in English 2
The Alphabet
That's Life
Werribee Campus (ISTC)
Library Building T7

Room 13
Service Desk Ph: 9919 7679
For all Library Opening time Please Refer to:
Campus library opening hours site
3 PCs available
3 Library Catalogue PC's

As listed in 1.1.1
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1.3 GETTING HELP

You may need help if:

  • You require information necessary to operate the hardware or software OR
  • There is a fault in the hardware itself.

It is expected that users of the computing systems in the University should first try to resolve difficulties with hardware and software by using available resources of information such as this booklet and the help screens within a program. If you are still experiencing problems, then please call the ITS Service Desk on 9919 2777.

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1.4 GETTING INFORMATION

Information to help you use the hardware and software is available:

  1. In this booklet
  2. From the help files available within each program
  3. From your lecturer
  4. By using an Internet browser such as Internet Explorer, to select the Information Technology Services Intranet site (NB: This site is only available within Victoria University, unless you login from home, refer to Section 2.1)
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1.5 REPORTING FAULTS

Faults should be reported to the ITS Service Desk by:

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