1. OPEN ACCESS COMPUTER LABS

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1.1 Locations and expected availability of Open Access Laboratories    1.1.1 Library computer facilities    1.1.2 Student Service Centre computer access 1.2 Open access facilities 1.3 Getting help 1.4 Getting information 1.5 Reporting faults Download this section

1.1 LOCATIONS AND EXPECTED AVAILABILITY OF OPEN ACCESS COMPUTER LABORATORIES

The Open Access facilities are available for use by all Victoria University students. Some faculties also have laboratories open between classes for students to use.

Computer laboratories, printers and photocopiers are usually very busy when assignments are due so you may not be able to get access to a computer when you want it. You need to allow extra time to be sure of completing your work on time. Make sure you organise your workload so that your assessment deadlines are achievable.

The Student Managed Operating Environment (MOE) is installed on all Open Access Computer Laboratories throughout the University. The MOE includes the following applications:

• Windows 7 SP1
• Office Professional 2010
• MS Publisher 2010
• MS Project 2010
• Adobe Web Premium
• Symantec Anti Virus
• Acrobat Reader
• Media Players
• Internet Explorer
• Mozilla Firefox

For additional software on specific campus labs please refer to section 1.2.

Please be aware that the software listing may change throughout the year and an updated listing is available on the Intranet at Open Access Labs.

Internet access for educational purposes is available in the Open Access facility, however please be aware that each student is allocated an Internet Quota (refer to Section 4).

All computers in open access areas are running Deep Freeze. This program removes all documents saved to the local hard drive once students log off from the PC. Students should ensure that all work is saved to a USB drive, or CD/DVD ROM, or sent to an email account.

If in doubt, or further assistance is required please call the IT Service Desk on
Phone: 9919 2777
Email: servicedesk@vu.edu.au
Log Request: http://servicedesk.vu.edu.au

Please note that Library opening hours will vary throughout the year, to get the latest information for each campus, check out the Campus Library Opening Hours site or phone: 9919 4266.

1.1.1 LIBRARY COMPUTER FACILITIES

There are over 700 PCs installed across 11 campus libraries, which have the software available as listed below. Please be aware that the software listing may change throughout the year and an updated listing is available on the Intranet at the ITS Open Access Labs intranet site

• Windows 7
• MS Office 2010
• MS Expression Web 2
• MS Project 2010
• MS Publisher 2010
• Adobe Reader
• Adobe Creative Suite Web Premium CS5
• Endnote
• Internet Explorer 8.0
• MYOB
• Mozilla Firefox
• QuickTime Player
• CD/DVD writing software
• SPSS & AMOS
• SAP Login
• Media Player
• Windows Movie Maker

Internet access for educational purposes is also available in the Library Open Access facility, however please be aware that each student is allocated an Internet Quota (refer to Section 4).

All Library PCs (excepting short-term access PCs) currently employ a PC Booking System that controls session lengths and gives users an opportunity to book PCs in advance. For more information please see PC booking System

All computers in open access areas are running Deep Freeze. This program removes all documents saved to the local hard drive once students log off from the PC. Students should ensure that all work is saved to a USB drive, or CD/DVD ROM, or sent to an email account.

1.1.2 STUDENT SERVICE CENTRE COMPUTER ACCESS

Student Service Centres have installed a number of PCs across 9 centres. These PCs have been provided to allow student self-service access to enrolment and results information, and other University related matters.

Some suggested self-service sites include:

• ASKVU
• MYVU Portal
• VU WEBSITE
• CURRENT STUDENTS
• INTRANET
• SURVEY
• CALENDAR
• CENTRELINK
• DEPARTMENT OF EDUCATION

A list of student service centre locations is below.

Please note: Times are subject to change. Where possible advanced notification will be provided via student email. Please refer to ASKVU for the most up to date hours.

1.2 OPEN ACCESS FACILITIES

Please note: Software list is Subject to change, refer to the ITS Open Access Labs intranet site for updates

1.3 GETTING HELP

You may need help if:

• You require information necessary to operate the hardware or software OR
• There is a fault in the hardware itself.

It is expected that users of the computing systems in the University should first try to resolve difficulties with hardware and software by using available resources of information such as this booklet and the help screens within a program. If you are still experiencing problems, then please call the ITS Service Desk on 9919 2777.

1.4 GETTING INFORMATION

Information to help you use the hardware and software is available:

1. In this booklet
2. From the help files available within each program
3. From your lecturer
4. By using an Internet browser such as Internet Explorer, to select the Information Technology Services Intranet site (NB: This site is only available within Victoria University, unless you login from home, refer to Section 2.1)

1.5 REPORTING FAULTS

Faults should be reported to the ITS Service Desk by:

• Phone: 9919 2777
• Log an IT Service Request: http://servicedesk.vu.edu.au
• Email: servicedesk@vu.edu.au