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Outlined below are a number of procedures and settings which we recommend when
experiencing problems with internet access. |
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Hardware & Software Requirements |
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Library recommendation of minimum hardware & software:
*Some specific databases are designed for
Internet Explorer. We recommend the use of the latest
version of any browser for use with databases. Online videos
require the setting up of a a
DRM
(Digital Rights Management) license only possible on the later
versions of Internet Explorer (7.0+).
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Off Campus Username & Passwords |
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Browser Settings - Internet Explorer 7 and 8 |
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General Settings |
- Select Tools from the main menu
- Select Internet Options... from the
drop-down menu
- Click on the
tab
- The General screen will appear.
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Click on the
button in the Browsing History section - the Delete
Browsing History screen will appear.
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Tick the Temporary Internet files box.
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Click on the
button.
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The Browsing History will then be deleted and you will return to the
General screen.
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Click on the
button - the Settings screen will appear.
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Ensure that Check for newer versions of stored pages:
is set to Automatically.
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Click on the
button.
- Click on the
button.
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Security Settings |
- Select Tools from the main menu
- Select Internet Options... from the
drop-down menu
- Click on the
tab
- If not already selected, click on the
button in the Security level for this zone
section menu - ensure that the section selected is the
Internet.
- The Security level for this zone will
appear. Ensure it is set to Medium.
Use the slider to change the setting if required.
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Click on the
button.
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| Privacy Settings |
- Select Tools from the main menu
- Select Internet Options... from the
drop-down menu
- Click on the
tab
- The Privacy screen will appear.
Ensure that the Settings are set to
Medium. Use the slider to change the
setting if required.
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Also ensure in the Pop-up Blocker section that
Turn on Pop-up Blocker is NOT selected.
This can impair the operation of some databases.
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Click on the
button - the Advanced Privacy Settings screen
will appear.
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Ensure that the Override automatic cookie handling
tick box is NOT selected.
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Click on the
button.
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Click on the
button.
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Advanced Settings |
- Select Tools from the main menu
- Select Internet Options... from the
drop-down menu
- Click on the
tab
- The Advanced Settings screen will appear.
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Scroll down to the Security section at the bottom
of the list.
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Ensure that both Use SSL 2.0 and
Use SSL 3.0 are ticked.
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Untick the Warn about certificate address mismatch*.
- Click on the
button.
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Pop-up Blocker |
A number of databases require the use of active pop-ups, therefore pop-ups must
not be blocked.
- Select Tools from the main menu.
- Select Pop-up Blocker from the drop-down
menu.
- If the pop-up blocker is on, select Turn Off
Pop-up Blocker
- Once the blocker is turned off, you will see the following:
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Compatibility View Settings (Internet Explorer 8+ Only) |
Some web pages will not display properly (missing or blocked sections of the
screen) if the Compatibility View is not set to all web sites.
- Select Tools from the main menu.
- Select Compatibility View Settings from the
drop-down
menu.
- The Compatibility View Settings pop-up will appear
- Select the Display all websites in Compatibility View tick box
- Click on the
 button
to finish.
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Browser Settings - Internet Explorer 6 |
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General Settings |
- Select Tools from the main menu
- Select Internet Options... from the
drop-down menu
- Click on the
tab
- The General screen will appear.
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Click on the
button - the Delete Files screen will appear.
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Tick the Delete All offline content box.
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Click on the
button.
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Click on the
button - the Settings screen will appear.
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Ensure that Check for newer versions of stored pages:
is set to Automatically.
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Click on the
button.
- Click on the
button - and click on the
button.
- Click on the
button.
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Security Settings |
- Select Tools from the main menu
- Select Internet Options... from the
drop-down menu
- Click on the
tab
- If not already selected, click on the
button in the Security level for this zone
section menu - ensure that the section selected is the
Internet.
- The Security level for this zone will
appear. Ensure it is set to Medium.
Use the slider to change the setting if required.
-
Click on the
button.
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| Privacy Settings |
- Select Tools from the main menu
- Select Internet Options... from the
drop-down menu
- Click on the
tab
- The Privacy screen will appear.
Ensure that the Settings are set to
Medium. Use the slider to change the
setting if required.
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Also ensure that Block pop-ups is NOT selected.
This can impair the operation of some databases.
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Click on the
button - the Advanced Privacy Settings screen
will appear.
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Ensure that the Override automatic cookie handling
tick box is NOT selected.
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Click on the
button.
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Click on the
button.
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Advanced Settings |
- Select Tools from the main menu
- Select Internet Options... from the
drop-down menu
- Click on the
tab
- The Advanced Settings screen will appear.
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Scroll down to the Security section at the bottom
of the list.
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Ensure that both Use SSL 2.0 and
Use SSL 3.0 are ticked.
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Untick the Warn about certificate address mismatch*.
- Click on the
button.
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Pop-up Blocker |
A number of databases require the use of active pop-ups, therefore pop-ups must
not be blocked.
- Select Tools from the main menu.
- Select Pop-up Blocker from the drop-down
menu.
- If the pop-up blocker is on, select Turn Off
Pop-up Blocker
- Once the blocker is turned off, you will see the following:
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Browser Settings - Mozilla Firefox
(Version 1) |
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General Settings |
- Select Tools from the main menu.
- Select Options... from the drop-down menu.
- Click on the
button.
- Click on the
tab.
- The History screen will appear.
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Click on the
button.
- Click on the
tab - - the Cookies screen will appear.
- Ensure that there is a tick in both the Allow
sites to set cookies and
for the originating site only tick boxes
- Click on the
tab - the
Cache screen will appear.
- Click on the
button.
- Click on the
button.
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Content Settings |
- Select Tools from the main menu
- Select Options... from the drop-down menu
- Click on the
button.
- The Content screen will appear.
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Ensure that Block Popup Windows is NOT ticked.
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Ensure Enable Java< and
Enable JavaScript are ticked.
- Click on the
button.
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Advanced Settings |
- Select Tools from the main menu
- Select Options... from the drop-down menu
- Click on the
button.
- Click on the
tab.
- The Advanced screen will appear.
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Ensure that both Use SSL 2.0 and
Use SSL 3.0 are ticked.
- Click on the
button.
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Browser Settings - Mozilla Firefox
(Version 3) |
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General Settings |
- Select Tools from the main menu.
- Select Options... from the drop-down menu.
- The Options screen will appear.
- Click on the
button.
- In the Cookies section, ensure that there is a tick in both the
Accept cookies from sites and
Accept third-party cookies tick boxes
- In the Keep until: drop-down box, select they expire.
- In the Private Data section at the bottom, click on the
button.
- The Clear Private Data pop-up will appear.
- Ensure that there is a tick in both the Browsing
History, Cache and
Authenticated Sessions tick boxes.
- Click on the
button.
- This will return you to the main Options screen.
- Click on the
button.
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Content Settings |
- Select Tools from the main menu
- Select Options... from the drop-down menu
- Click on the
button.
- The Content screen will appear.
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Ensure that Block popup windows is NOT ticked.
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Ensure Enable JavaScript and
Enable Java are ticked.
- Click on the
button.
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Advanced Settings |
- Select Tools from the main menu
- Select Options... from the drop-down menu
- Click on the
button.
- Click on the
tab.
- The Encryption screen will appear.
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Ensure that both Use SSL 3.0 and
Use TLS 1.0 are ticked.
- Click on the
button.
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