Google
Access Problems Troubleshooting
Outlined below are a number of procedures and settings which we recommend when experiencing problems with internet access.
Hardware & Software Requirements

Library recommendation of minimum hardware & software:

*Some specific databases are designed for Internet Explorer.  We recommend the use of the latest version of any browser for use with databases.  Online videos require the setting of a security certificate only possible on the later versions of Internet Explorer and Mozilla.

Off Campus Username & Passwords
Browser Settings - Internet Explorer
General Settings
  • Select Tools from the main menu
  • Select Internet Options... from the pull-down menu
  • Click on the General tab
  • The General screen will appear.

  • Click on the Delete Files... button - the Delete Files screen will appear.

  • Tick the Delete All offline content box.
  • Click on the OK button.
  • Click on the Settings... button - the Settings screen will appear.

  • Ensure that Check for newer versions of stored pages: is set to Automatically.
  • Click on the OK button.
  • Click on the Clear History button - and click on the Yes button.
  • Click on the OK button.
Security Settings
  • Select Tools from the main menu
  • Select Internet Options... from the pull-down menu
  • Click on the Security tab
  • If not already selected, click on the Default Level button in the Security level for this zone section menu - ensure that the section selected is the Internet.

  • The Security level for this zone will appear.  Ensure it is set to Medium.  Use the slider to change the setting if required.

  • Click on the OK button.
Privacy Settings
  • Select Tools from the main menu
  • Select Internet Options... from the pull-down menu
  • Click on the Privacy tab
  • The Privacy screen will appear.  Ensure that the Settings are set to Medium.  Use the slider to change the setting if required.

  • Also ensure that Block pop-ups is NOT selected.  This can impair the operation of some databases.
  • Click on the Advanced... button - the Advanced Privacy Settings screen will appear.
  • Ensure that the Override automatic cookie handling tick box is NOT selected.

  • Click on the OK button.
  • Click on the OK button.
Advanced Settings
  • Select Tools from the main menu
  • Select Internet Options... from the pull-down menu
  • Click on the Advanced tab
  • The Advanced Settings screen will appear.

  • Scroll down to the Security section at the bottom of the list.
  • Ensure that both Use SSL 2.0 and Use SSL 3.0 are ticked.
  • Click on the OK button.
Pop-up Blocker
A number of databases require the use of active pop-ups, therefore pop-ups must not be blocked.
  • Select Tools from the main menu.
  • Select Pop-up Blocker from the pull-down menu.

  • If the pop-up blocker is on, select Turn Off Pop-up Blocker

  • Once the blocker is turned off, you will see the following:

Browser Settings - Mozilla Firefox
General Settings
  • Select Tools from the main menu.
  • Select Options... from the pull-down menu.
  • Click on the Privacy button.
  • Click on the History tab.
  • The History screen will appear.

  • Click on the Clear Browsing History Now button.
  • Click on the Cookies tab -  - the Cookies screen will appear.

  • Ensure that there is a tick in both the Allow sites to set cookies and for the originating site only tick boxes
  • Click on the Cache tab - the Cache screen will appear.

  • Click on the Clear Cache Now button.
  • Click on the OK button.
Content Settings
  • Select Tools from the main menu
  • Select Options... from the pull-down menu
  • Click on the Content button.
  • The Content screen will appear.

  • Ensure that Block Popup Windows is NOT ticked.
  • Ensure Enable Java< and Enable JavaScript are ticked.
  • Click on the OK button.
Advanced Settings
  • Select Tools from the main menu
  • Select Options... from the pull-down menu
  • Click on the Advanced button.
  • Click on the Security tab.
  • The Advanced screen will appear.

  • Ensure that both Use SSL 2.0 and Use SSL 3.0 are ticked.
  • Click on the OK button.
 

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