Staff: Frances O'Neil, Manager, Library Services
Date: 11 June 2009Suggestion
Computers are anti-left handed. Its fine to loop the cable over the computer
to put the mouse on the other side. But quite a few of the computers in the library
don't have mouse cables long enough to make it comfortable to use on the left handed side.
If they were a bit longer it would be fantastic and not irksome to use. Otherwise your library is great.
Response
Thank you for your feedback regarding Library workstation setup.
The Library recognises that the cable locks (used for cable safety
requirements) on our older computers do prevent users from comfortably
shifting the mouse from the right side to the left. We are currently
undertaking a computer replacement program throughout our campuses,
therefore these workstations will eventually be phased out.
The new Acer PCs have a longer cable which allows for more movement.
If an Acer PCs is not available at the time of your visit,
please do consider borrowing a laptop from the Service Desk as an alternate
(and more comfortable!) solution.
Staff: Frances O'Neil, Manager, Library Services
Date: 5 June 2009Suggestion
There's an extremely loud distracting creaking on the door
closer of the door to the mens toilet on the 15th Floor. I
mentioned it to the counter person and he said he was a casual
and didn't know what the process was for logging a maintenance
fault. He seemed totally disinterested and stopped our
conversation to answer his mobile phone when it rang. I've only
been using the library at the city for the past week and the
problem has been evident for the whole time. Surely someone on
the library staff must have noticed it over the past week.
Response
Dear Library user
The City Flinders campus librarian has undertaken to have
the squeak fixed. Please contact the campus librarian
directly if the problem is not already fixed. Thankyou for
bringing the matter to our attention.
Staff: Frances O'Neil, Manager, Library Services
Date: 5 June 2009Suggestion
Hi,
i'm trying to access my results for personal reasos and
it says i have a fine so my marks have been withheld? i dont
have any books belonging to the library and i have already
paid $20 for one book i had outstanding.
Whats going on ?
Response
It is not clear from the information you have provided if
the fine is a Library fine - please contact your local
campus library to check if it is a Library matter. If it is
not a Library matter, please contact your local Student
Service Centre.
Staff: Frances O'Neil, Manager, Library Services
Date: 1 June 2009Suggestion
a growing concern that the liabrary is NOT USER FRIENDLY. All
students young and old pay the same fees but still there is no
such thing like equal opportunity in this Footscray NICOLSON
liabrary. students talk loud anywhere, constant use of "f" word
and the place does not seem close to be anywhwere like a place
to do research or study or to achieve anything. i agree there is
silent area but its not sound proof,no computers there, students
talking loudly, laughing out loud can still be heard n
distraction is caused. Actually its stress over another stress.
i also understand that there is 3 discussion rooms available for
discussion but still there is lots of unnecessary discussion
going on and its sound pathetic. Can't avoid it cause its so
loud. YES I HAVE SPOKEN TO THE LIABRARY STAFFS ABOUT IT AND SO
MANY TIMES BUT THEY SAID THEY CANT DO MUCH BUT TO ASK THEN TO
LOWER THIER VOICE CAUSE THE MANAEGEMENT WANTS IT TO BE A PLACE
WHERE PEOPLE CAN TALK N DISCUSS, MORE LIKE A SOCIAL
PLACE!!!!!!!!! WELL THEN MAKE THE CAFETERIA THE STUDY PLACE AND
PUT SOME COMPUTERS THERE SO AT LEAST WE CAN GET SOMETHING OUT
FOR THE FEES WE ARE PAYING. Its sad that we can study in the
library espcially when you want to achieve so much.
Response
Dear Library user,
It is regrettable that other students' behaviour is
disrupting your study.
A silent area is provided at Footscray Nicholson and is
monitored by library staff.
You can also borrow a laptop to use in the silent area.
If the problem continues, please contact the Campus
Librarian immediately to ensure steps are taken to maintain
a suitable environment.
Staff: Frances O'Neil, Manager, Library Services
Date: 29th May 2009
Suggestion
hi, can something be done about the loud talking and
laughing, chatting on the face book for long time in the
library because there may be so many students like me that
need silence while doing the assignment and studing. Making
groups near one computer and chatting while there is another
person try to concentrate in their school work. Please note
that there are so many student who do not have the time and
luxury to study or use computer at home thus library is our
only resource. In this economic downturn we cant afford to
come to school everyday thinking we can do our work in
school and get disadvantaged by some students who do not
have respect for other students in the library.
Since our final exams are coming near i would really
appreciate if there is more strict rules followed in the
library so we can achieve our goals.
Response
The end of semester is a busy time for students and the
Library acknowledges that students need different (quiet)
spaces at this time, and most campus libraries endeavour to
provide a variety of spaces for this.
If other students are not abiding by the space zoning (eg
in silent study areas), please approach Campus Library staff
directly to assist you in asserting the requirement for
quiet in such areas.
Staff: Frances O'Neil, Manager, Library Services
Date: 27th May 2009
Suggestion
The female toilets ar City Campus
Library are appalling. Having visited the library each weekend
during semester, it is clearly obvious that these facilities are
not cleaned on a regular basis. For example, Sunday 24 May, 12
noon - all cubicles have sanitary disposal units.
Each unit is overflowing with used
sanitary napkins and used tampons.
The same situation was there on the
previous day, making it clear that the toilets were not cleaned.
Equally, Lab 10.41 and the neighbouring lab are filthy. The
carpet is beyond appalling. All others represent a clear
disregard for the hygiene aspects of occupational health and
safety, and I ask you to take immediate steps to ensure that
such a situation does not continue. Should it do so, formal
complaints by many female students may be forthcoming as this
current state of affairs is unacceptable.
Response
Thankyou for bringing the matter to our attention.
A service call has been made and the unit is expected to
be replaced this week and the facility improved (if not
already). Library staff @ City Flinders will monitor the
facility, particularly at these peak times, to avoid the
problem recurring, but please advise Library staff directly
if you become aware of the problem again.
Staff: Adrian Gallagher Manager, Learning Commons
Date: 14th May 2009
Suggestion
rooms 407 and 408 are always closed. I belive that they
should remain open and that staff training should be moved to a
different building other than the library so that students have
the required room to study. (as the library is always full since
level two has been closed for the upgrades) is this a possible
sollution?
Response
Dear Library user,
I regret that you have been struggling to find study space,
but I do appreciate your suggestion for making the two rooms in
the Footscray Park Library - 407 and 408 - more accessible.
Although the rooms 407/8 were booked for a class on Monday, they
are now open for general student use and we anticipate that
there should be very few closures for classes in the lead up to
the exam period.
For the second semester our Campus Librarian will explore
options to see whether information literacy classes can be
conducted in a location outside the Library to ease the pressure
on study space. We also hope to enable some space in Building D
for general student access to further hope with the situation. I
hope that these initiatives will help to improve your study
experience.
Staff: Frances O'Neil, Manager, Library Services
Date: 12th & 13th May 2009Suggestion
The library is out of controll, we cannot do ANY homework
with the ammount of noise and vibration going on in the
builing! great time to renovate! our marks will show the
real improvement.
AND
could the upgrade to the library have
been done over the christmas break, insted of NOW during exam
preporation times? This is ridiculous
Response
The Library acknowledges that the Footscray Park building
works will cause inconvenience to Library users at times.
A key feature of the Footscray Park Learning Commons Project
is the transformation of the current Library into a Learning
Commons by reworking the tired interiors of the current Library
to ensure a continuity of experience and design from the new
Learning Commons building to the former Library spaces.
Unfortunately, during this time, it is impossible to move the
Library to another location away from the works.
When scheduling the works the Library has aimed to avoid
disruption during the peak periods of semester, however building
contingencies and the scale of the refurbishment has required
some work to be completed during semester periods. At the
moment, most heavy building works occur in the earlier parts of
the day with some respite after 3.00pm in the afternoons. The
current hammering works are expected to conclude around the end
of the week.
If you have further concerns about the noise, please contact
Library staff who can advise on quiet periods and locations or
provide free earplugs.
Staff: Frances O'Neil, Manager, Library Services
Date: 12th May 2009
Suggestion
Something needs to be done urgently. This has been going
on for too long. The Footscray Nicholson library is
operating like a fish market. Students talk loudly with
mates and on mobile phones and many even use the F word with
blatant disregard for other users of the library. There is
totally no discipline at all in this library. It is so
unlike all the libraries that I have been to: peaceful and
silent where you can do some good work or reading. Pls act
now otherwise we have to rename it " Footscray Nicholson
Market".
Response
Dear student
If other students are talking loudly and creating a
disturbance, please talk to the Campus Librarian in the first
instance, as she is best placed to handle such a situation at
the time.
As the Library moves towards the new learning space called
the Learning Commons some reasonable level of noise is
accommodated, except in the designated Silent Area (16 carrels)
where no talking is permitted. This area in the Footscray
Nicholson campus library is located behind the collection. The
area is clearly identified and promoted during Library
Orientations, and the Silent Study Zone banner is visible from
the entrance and Information Desk.
As well, Footscray Nicholson campus library has three
discussion rooms that can be reserved by small group of students
(up to 8 students). The library staff encourage students to use
discussion rooms to keep noise down. At present the current
layout of the library doesn't allow to create more quiet study
areas.
Staff: Frances O'Neil, Manager, Library Services
Date: 4th May 2009
Suggestion
The internet download limit is not high enough, near the
end of each month it slows down because students that
actually study are not given enough download to achieve full
results
Response
From the IT home page:
http://intranet.vu.edu.au/its/IAMS/
Student Internet Quota
To ensure valuable computer resources are used in the fairest
way for the entire Victoria University community, all students
are allocated monthly internet quotas. The quota relates to the
amount of information (megabytes or MB) downloaded from the
internet in the student laboratories or via the wireless network
on-campus. It does not relate to time spent on the internet.
Internal traffic received from within the University (ie.
Internal lecture notes, intranet, etc.) does not count towards
this quota allocation (as it is free).
Allocation of Internet Quota
All students when enrolled are allocated an 200MB per month
(calendar
month) quota. The quota amount was determined based on
researching other University allocations and applying a more
generous amount to Victoria University students. If all the
quota is consumed before the end of the month, internet access
will still be available, but at slower dial-up modem speed.
Staff: Frances O'Neil, Manager, Library Services
Date: 4th May 2009
Suggestion
Today i was kicked out of the computer room in the
library because there was a "learning seminar" on a form of
journal search. I bit my tongue and left but was very
annoyed. I did happen to hear before i left that only one
student has RSVP'd to attend. And when I passed latter I saw
there was only 5 people in the room one. I ask you to be
serious if you have a lack of computers in the library
(which is well known) stop lending out a room full of 20
computers, to [those] with only a few ppl
Response
Library training rooms are often used by Library staff to
deliver information skills instruction to VU staff and
students (eg how to use VU libraries, find information in
library catalogue, databases and websites etc). When the
rooms are booked for such sessions they are closed to open
access before a class and when the class is in progress. The
rooms are otherwise open for student use.
Staff: Frances O'Neil, Manager, Library Services
Date: 23rd April 2009
Suggestion
rooms 407 & 408 are constantly closed, you guys should
move the classes to building d or another campus! Also,
there is no level two; which was a great study area. NOT
HAPPY
Response
Victoria University Library at Footscray Park campus is
in transition, bringing to students a fresh, new student
facility due to be completed in 2010.
During 2009, there will be significant changes to the
physical spaces at the Footscray Park Campus Library as a result
of the building works required for the creation of the Footscray
Park Learning Commons. It is important to redevelop the existing
floors of Building P in order to make over the tired interiors
of the current Library and ensure a continuity of experience and
design from the new Learning Commons building to the former
Library spaces
To help make up for the loss of facilities on level 2,
serials collections and 40 student computers have been moved
from Level 2 to Level 4. To ensure that enough space remains for
reflective study, a Quiet Study area has been relocated to the
Level 3 glassed area adjacent to the Service desk.
For further information about the Footscray Park Project,
see:
http://w2.vu.edu.au/library/LearningCommons/journey/2010.htm
The Footscray Park Campus Library rooms P407 and P408 are
also used by Library staff to deliver information skills
instruction to students (eg how to use VU libraries, find
information in library catalogue, databases and websites). The
rooms are closed immediately before a class and when the class
is in progress. Also, the rooms are not open in the evenings or
on weekends because there is less demand for PCs at those times.
The rooms are otherwise open for student use.
Please contact the Footscray Park Campus Librarian directly
if you have any further concerns regarding that campus library.
Staff: Frances O'Neil, Manager, Library Services
Date: 22nd April 2009
Suggestion
Hi I have a fine that need to be paid which i have done
so yesterday and till now i could not view my results. May i
know how long i should wait??? I thought that i could view
the results once payment is made. May i know what is holding
on still? Thanks xxxxxx
Response
Hope you have now been able to view your results.
Once a fine has been paid, the Library undertakes to unblock
access to your results as follows:
- If you pay online, it is a 2-hr turnaround
- If you pay in person (and present the receipt to the
Library) the turnaround time is normally by 5pm the same
working day (unless paid after 5pm then it will be 5pm the
next working day)
See Library web page for details:
http://w2.vu.edu.au/library/lending/payments.htm
Staff: Frances O'Neil, Manager, Library Services
Date: 17th April 2009Suggestion
The library staff often seem unfriendly and as though
helping students is an imposition. It would be great to get
some nice customer service at the desk - would make the
library much more inviting.
Response
Thankyou for your feedback on your experience.
Overall most feedback on library staff is high praise - it is
one of the things the Library does best/performs well performer
(see Client
Satisfaction Survey) - in terms of being friendly and
helpful, treating students fairly, without discrimination and
readily available to assist.
As this appears not to have been your experience I encourage
you speak directly with the campus librarian at the specific
campus.
Staff: Frances O'Neil, Manager, Library Services
Date: 2nd March 2009
Suggestion
End of last year there were a substantial number of broken
chairs around the library, but several would accumulate at the
window bench for laptop users near the managers office. These
need to not only be replaced but we need chairs increased as the
number of students increases. Last week/early this week I
noticed there were no chairs there. If students have moved them,
it is an indication of lack of seating elsewhere.
Also required are a couple of 2min, standing up only
computers available for laptop users to have quick access to in
order to print. It is not fair that library computer access is
not readily available to us for printing purposes when this
facility is not extended to our laptops. I think you would find
this most beneficial to achieving student satisfaction, happy
lecturers (as we'd be able to get to class on time instead of
standing around waiting long periods of time just to access a
computer to print on) and improve the flow in the library. This
was suggested following a SW student forum last year, but I see
has not been provided for.
I would appreciate your consideration on these frustrating
matters; and I do appreciate the outstanding support offered by
VU librarians. I sincerrely hope there continues to be Sunday
afternoon access to librian assistance.
Response
Thankyou for raising your concern regarding sufficient
chairs, in good working order, at the St Albans campus library.
An inventory of chairs will be undertaken to ensure there are
no broken chairs in public spaces.
All PCs have an allocated chair as do individual study
spaces. Bench workspaces have been allocated an appropriate
number of chairs, but chairs are often moved between spaces as
students study in various ways, as individuals, in pairs or in
groups. However, to ensure a more orderly distribution, Library
Staff and Student Assistants will, during the quieter evening
shifts, aim to return chairs to their allocated spaces.
The Library is in the process of implementing an online PC
Booking System which we anticipate will assist students in
planning their PC/printing needs. There are currently a number
of 30 minutes express PCs available, but based on your specific
feedback the Access and Copy Services Librarian is investigating
how to address your concerns and provide express printing only.
Printing from laptops via wireless is under consideration by
the Library and IT services but it is not yet available because
of technical issues.
The Library's popular extended access, including weekends,
will continue in 2009.
Staff: Frances O'Neil, Manager, Library Services
Date: 28th October 2008
Suggestion
I need past exam paper for mangament org behaviour for
sem 2,2007
Response
Many past exam papers are available via the Library web
site:
http://library.vu.edu.au/screens/srchhelp_exams.html
You can look up exam papers either by subject name or
subject code.
Staff: Frances O'Neil, Manager, Library Services
Date: 10th October 2008Suggestion
St Albans Campus. Could there be a more logical layout of the silent study area and group work rooms?
Silence and group work do not co-exist on friendly terms and having to share areas in such close proximity is only an added stress to
those wishing to utilise a 'silent' area.
It is not the fault of those working in small groups as it is understandable that they require discussion.
This student needs some quiet space to think while typing up a major assessment piece and doesn't think the small group next door
deserves the blame.
PLAN B...ear muffs available?
Response
Thankyou for raising your concern re the effectiveness of the silent area (level one) and the campus Librarian is considering the
options. Please feel free to contact her directly to discuss.
PS ear plugs are available from the Copy Centre :)
Staff: Frances O'Neil, Manager, Library Services
Date: 12 September 2008
Suggestion
This new library home page is ugly and amateurish
looking. The purple on blue colours in the left hand menu is
particularly hard to see, especially for a visually impaired
viewer.
Response
There have been no changes to the Library's home page.
If you are experiencing problems viewing the Library web
page, try emptying your browser cache. The quickest way is
to hit the shift key while you click on refresh.
The Library is addressing the problem with the formatting
on some pages when displayed in Mozilla.
Staff: Frances O'Neil, Manager, Library Services
Date: 9 September 2008Suggestion
Could more effort be taken by the staff at St Albans to
find books placed on hold by students from other campuses.
Because I am an off campus student who is working full time
wilst completeing my studys at VU. As on two ocassions now I
have placed holds on books which have come up as listed as
being "missing", to which I have then had to drive to the St
Albans library, only to find them on the shelf were they are
supposed to be (Which took all of 5 minutes to find).
Because of the [snip] practices at this library, this takes
up both my valuable time (as I am forced to take time off
work) and money travelling to this campus. This also impacts
negativly on my study because of the extra time that I am
forced to be with out these books. This problem is only at
St Albans as staff at other campus such as Sunbury or FTS do
make an effort to find any "missing" books. This problem
could be resolved by having the staff at St Albans have more
than just one look for the requested b! ooks.
Response
If you are having difficulty in relation to requesting
items that are missing, please contact Library staff in the
first instance as they may be able to save you a time and
effort.
The staff at St Albans take pride in their ability to
satisfy Bonus, Inter-Library, and Inter-Campus requests.
During August approximately 1500 Hold requests were
processed successfully, with 85% of Hold requests found on
the first search.
An item is declared "missing" only after every area of
the library has been searched including shelves, trollies,
re-shelving area, carrels, tables, and discussion rooms. If
there is a copy of the item available at another campus your
Hold will be transferred, therefore ensuring that you are
not waiting unnecessarily.
The search procedures for "missing" items at St Albans
are robust and the staff involved are dedicated to locating
these items for clients. The staff actually go far beyond
the requirements of the standard "search" procedure and as a
consequence have a high success rate.
Library staff are also prepared to shelf-check for
"missing" items as requested. All that is required is a
phone-call, there is no need to waste time, money and
effort. Library staff are more than willing to assist.
Staff: Frances O'Neil, Manager, Library Services
Date: 8 September 2008
Suggestion
i suggest you reduce the cost of printing lecture notes
or webct content, as i am spenging, with four subjects,
upwards of $5 a week. although it may not sound a lot, with
12 week terms and then exams it gets rather expensive.
Response
While VU Library endeavours to keep printing and
photocopying fees reasonable for our students, the fee
reflects what it costs to provide the service, which
includes recycled paper, up-to-date and regularly maintained
equipment at each campus library, as well as new services.
Its prices for photocopying and printing reasonably compare
with other University libraries in Australia.
Staff: Frances O'Neil, Manager, Library Services
Date: 2 September 2008
Suggestion
If VU is following the trend towards Learning Commons,
where social interaction is just as (or more important) than
quiet individual learning, why are there not more silent
areas at campus libraries? Footscray Nicholson Street is a
prime example, shelves of books don't block noise or make an
area silent.
Response
At Footscray Nicholson Campus Library there is a
designated quiet “Silent Area" (16 carrels), where no
talking is permitted. The area is located behind the
collection. The Silent Area is clearly identified and
promoted during Library Orientations. The Silent Study Zone
banner is visible from the entrance and Information Desk.
There are no single/double individual study rooms in the
library. There are two discussion rooms that can be reserved
by small group of students (up to 8 students). At present
the current layout of the library doesn’t allow to create
more quiet study areas.
With LC developments at Footscray Nicholson Campus we
will focus on developing more inviting spaces for individual
study and group collaboration.
Staff: Frances O'Neil, Manager, Library Services
Date: 26th August 2008
Suggestion
The library in the city flinders campus is very loud. It
is very hard to concentrate on studies. Please do something
about it. thank you
Response
Considering the layout of the City Flinders Learning
Commons (Library) and the concept of zones, it is sometimes
difficult to contain the noise levels. However, there are
currently permanent "no noise" signs on the desks in the
'quiet study zone'.
They have also taken possession of a large, fold out
poster on a stand which indicates to students that they need
to be quiet within a certain area - a 2nd sign will be
requested for the other end of the zone.
Campus Library staff also respond immediately to
suggestions and complaints from students if there is too
much noise.
NOTE: quiet study areas in City Flinders are available on
level 11 and 9 and there are large A3 signs publicising this
facility.
Staff: Frances O'Neil, Manager, Library Services
Date: 22nd August 2008
Suggestion
Not a really good example from your library staff. Particularly on 3.30pm on 19.08.08. I sit here studying, whilst the female staff
member in black cardigan and glasses sits nearby watching you tube videos. According to V.U. filtering that is banned is it not?
Response
Thankyou for your feedback and the opportunity to clarify:
Access to YouTube is now available because of University-wide consensus around its educational applicability.
Also, for Library staff, new media technologies are an increasing part of our work and, in particular, we are currently embarking on a
Web 2.0 technologies self-education program called "23 things" which includes YouTube.
Staff: Frances O'Neil, Manager, Library Services
Date: 22nd August 2008
Suggestion
The inclusion of library floor plans would be helpful, particularly including room numbers.
Response
It is unclear which campus library you are refering to, but Footscray Park campus library has a library map which is also available via
the web page http://w2.vu.edu.au/library/contacts/files/FTSLibMap.pdf
However, the University's Facilities Department has recently announced it will be commencing a process of up-dating the Building and
Floor Directories on all campuses, commencing with Footscray Park Campus on 1 October 2008, which might also help.
Staff: Frances O'Neil, Manager, Library Services
Date: 22nd August 2008
Suggestion
Do those rovers do anything, all they do is sit there and laugh and listen to ipods. I hope they aren't being paid.
Response
Generally the second semester is a bit quieter, and Library staff have noticed that the service desks (including the rover desks) are not
as busy because most students seem to be just getting on with their work and need less assistance at this stage of the year, and when they
are not assisting or roving, the rovers are doing their (significant) reflective work, statistical or shift report tasks.
At the same time, we appreciate your feedback on how you perceive the rovers which we will consider in our ongoing review and adjustment
of the service.
Staff: Frances O'Neil, Manager, Library Services
Date: 25 June 2008
Suggestion
A polite request; The announcements are very loud for
such a quiet environment. Some scare me, They are done close
to the mic, I can hear the breathing. Please be gentle,
Thanks
Response
Your request has been passed on to the Campus Librarians.
If the problem continues, please contact the relevant
Campus Librarian directly.
Staff: Frances O'Neil, Manager, Library Services
Date: 30/5/2008Suggestion
none of the links to other Melbourne universities
libraries work
Response
Thanks for noticing & letting us know - we will fix! [Now
fixed]
Staff: Frances O'Neil, Manager, Library Services
Date: 29/5/2008
Suggestion
can the werribee campus have an after hrs book drop as a
matter urgencyResponse
Response
Werribee Library has recently (late 2007) installed an
after hours return chute. It is located on the external wall
(to the right) of the entrance to Building 1 near the
library. The chute is cleared every morning.
Staff: Frances O'Neil, Manager, Library Services
Date: 19/5/2008
Suggestion
RE: CLEANING OF COMPUTER KEYBOARDS
Background: I have encountered several PC keyboards at
Foots. Park campus that are very dirty and full of dust,
food crumbs, grime. An example is in P421, from where I am
submitting this suggestion. Results from Internet search of
"dirty keyboards" show many tests around the world
indicating PC keyboards "carrying bugs that could cause food
poisoning". (Source: http://news.bbc.co.uk/2/hi/uk_news/7377002.stm;
18 May 2008, 13:19).
Requirement: VU Libraries to provide computers and
keyboards that are clean and safe to use.
Reasons: OH&S requirement; clean and safe VU equipment
(PC keyboards) for users.
Methods: (1) Regular cleaning of PCs and keyboards
(especially the latter), say, once a month or a quarter; (2)
Libraries to provide cleaning materials/equipment upon
request.
I am making this suggestion without prior knowledge of
the level of service provided by VU in this regard.
Therefore, please ignore this suggestion if measures are
already in place. Thank you.
Response
Antiseptic wipes will be provided at each campus library
and available to Library patrons on request.
Staff: Frances O'Neil, Manager, Library Services
Date: 15/5/2008
Suggestion
Library staff are most wonderful and the most helpful
staff I have come across
Response
Thanks for taking the time to give us this feedback. Much
appreciated.
Staff: Frances O'Neil, Manager, Library Services
Date: 12/5/2008
Suggestion
can the copy centre at Footscray Park open when the
library opens please
Response
Can you elaborate on your request and provide more
information - what services, when etc?
The majority of routine Library copying and printing
services are based on self-service, with the Copy Centres
handling the less routine and more complex services.
Also, the Copy Centres @ Footscray Park and St Albans
have extended their opening hours in 2008.
Staff: Frances O'Neil, Manager, Library Services
Date: 9/5/2008
Suggestion
I agree with an earlier comment about the lack of library
hours and services for those undertaking summer and winter
school options. I also am a Masters of Ed student who works
and has a young family as well so appreciate the flexibility
of attending classes on weekends and evenings. We who choose
this option pay the same fees as those who study in usual
day-mode but yet have severely reduced services - this is
not fair. Not once of all the summer school classes (and no
dount this will occur in winter school 2008 too) was the
library open. What about having it open for some hours or at
least twice during these semesters, what about occasionally
having the library stay open after 5pm, as evening classes
start at 5.30. VU should not be promoting flexibility and
catering for mature age students etc if all that is just a
marketing ploy - if necessary reduce some of the day-hours
to provide even a small amount of service to those of us
attending at other times or else signif! icantly cut our
fees to compensate for the lower service. We are a group who
tyoically can not take days off work so that we may catch
the library open on a non study day nor should we have to.
Ditto for student services and canteen services - nil
provided for our classes.
Response
The Library has extended Library access in 2008,
particularly in response to the needs of part-time students.
In particular Footscray Park, City Flinders & St Albans
campus libraries will remain open on weekends during the
mid-year break (which includes the winter session).
As well, extended access in swot-vac and exam weeks will
be available at a number of campus libraries - check the
Library website for details:
http://w2.vu.edu.au/library/libraryhours/
Hope you find the increased Library access helpful.
Staff: Frances O'Neil, Manager, Library Services
Date: 9/5/2008Suggestion
Dear Sir/Madam,
I"m a new VU-MBA student in Malaysia. I'm having
difficulties in login into My Library even with my Vic Uni
ID.
Also unable to default pin (for new users) by accessing
the "my library" page and entering the student ID number.
Pls assist asap.
Thanks and regards.
Response
Dear MBA student, It is easier for us to see what the
problem is if you advise your student ID. Can you please
email the details.
Staff: Frances O'Neil, Manager, Library Services
Date: 26/3/2008Suggestion
i am disturbed and ooytraged that VU has decided to
drastically alter & reduce the library hours during the
week. I see that Footscray Park will soon close at 12pm!
That is astonishing! Why?
Response
Sorry for the confusion - there is no sudden reduction in
access - instead of "12pm" the closing time should have been
12am (12 midnight) - we have added wording to make it
clearer
Staff: Frances O'Neil, Manager, Library Services
Date: 20/3/2008
Suggestion
Does the Library monitor what is entered into the
catalogue search? I have often had the result returned as NO
ENTRIES FOUND. (Not for specific searches but Keyword) If
this occurs regularly on particular subjects it would be a
way of determining what new materials are needed. I have
filled out many library surveys commenting on the need for
new and updated material. I have used Bonus with similar
results.
Response
Thankyou for your feedback, and I especially note you
have filled out many surveys as well.
Re: NO ENTRIES FOUND The Keyword search searches title,
author, subject and note fields, and will return results
from those areas in many cases.
If you are typing in long strings of words, this can
reduce the results, so try using two, or at most three,
words in the keyword search.
If you are still getting no results, please contact your
campus librarian to discuss.
Re: new/updated materials needed: Can you tell me the
titles or topics of the books you are looking for?
Have you tried requesting them via the "Suggest an item"
web form - see
http://w2.vu.edu.au/library/suggestions/
Let me know how you go.
Staff: Frances O'Neil, Manager, Library Services
Date:14/3/2008
Suggestion
What about updating the notice board - it's the middle of March now. Thanks
ResponseThe Notice Board has been refreshed.Staff: Frances O'Neil, Manager, Library Services
Date:10/3/2008
Suggestion
We've had a number of queries regarding the new email
system.
Response
The new collaborative email service for students, known
as DEJAVU has been officially launched.
Students can activate their DEJAVU email account done by
going to www.vu.edu.au/dejavu and following the First Time
Users link.
Full documentation is also available on the DEJAVU site.
DEJAVU will completely replace the current Netscape email
service which will no longer be used, but will remain active
for a grace period (30th June) for students to access old
emails.
Students old email address will be forwarded to the new
account, which will have a different address of
firstname.surname@live.vu.edu.au instead of
firstname.surname@students.vu.edu.au.
Staff: Frances O'Neil, Manager, Library Services
Date:10/3/2008
Suggestion
Hi, I am a 3rd year BED student at Footscray and have a
request for a few recent publications in the area of current
teaching theories. I could not get to the Suggest an Item
form so I thought I would send my suggestions this way.
1. First Year Teacher's Survival Guide: Ready-To-Use
Strategies, Tools & Activities For Meeting The Challenges Of
Each School Day (J-B Ed:Survival Guides) by Julia G.
Thompson
2. A Framework for Understanding Poverty by Ruby K. Payne
3. Discipline Survival Kit for the Secondary Teacher (J-B
Ed:Survival Guides) by Julia G. Thompson
4. Death at an Early Age by Jonathan Kozol
5. Horace's Compromise: The Dilemma of the American High
School by Theodore R. Sizer
6. Teacher and Child: A Book for Parents and Teachers by
Haim G. Ginott
7. How To Talk So Kids Can Learn by Adele Faber
8. Classroom Instruction that Works: Research-Based
Strategies for Increasing Student Achievement (ASCD) by
Robert J. Marzano
9. Building Background Knowledge For Academic
Achievement: Research On What Works In Schools by Robert J.
Marzano
10. Teaching Outside the Box: How to Grab Your Students
By Their Brains by LouAnne Johnson
11. Research-Based Strategies to Ignite Student Learning:
Insights from a Neurologist and Classroom Teacher by Judy
Willis
Thanks
Response
Thanks for persisting with your item suggestions and I
have passed them on to the Education Librarian @ Footscray
Park.
Staff: Frances O'Neil, Manager, Library Services
Date: 7/3/2008
Suggestion
Do you have a request book section? i am looking for the
macroeconomics book by williamson D stephen 2007
Response
Yes, we have a section "suggest an item" - see
http://w2.vu.edu.au/library/suggestions/
We also have a copy of the book @ Footscray Park 339 WIL
Staff: Frances O'Neil, Manager, Library Services
Date: 7/3/2008
Suggestion
A drinking fountain in the library would be great -
especially in hot weather when the library air conditioning
service appears not to be working.
Response
The Library investigated the provision of drinking
fountains just last year, but found the cost of putting them
in after the building has been established is prohibitive
(requires water and associated plumbing, drainage etc).
Instead, the Library has been looking into the provision of
vending machines dispensing bottled water. Can you advise to
which campus are you referring, because we can also follow
up if the air-conditioning is not working properly.
Staff: Frances O'Neil, Manager, Library Services
Date: 7/3/2008
Suggestion
Why are we allowed access to Myspace but not Facebook? Im
not the first person to point this out so why hasn't anything
been done about it?
Response
Currently access to Facebook is not enabled from Library
PCs so that the Library could provide access to web-based
email services such as yahoo, gmail while not exceeding its
budget. Facebook is not yet widely used for teaching and
learning and the Library will certainly be monitoring this
situation and reviewing, from time to time, access to a
range of services including Facebook.
Staff: Frances O'Neil, Manager, Library Services
Date: 13/12/07
Suggestion
I am a full time worker who is enrolled in a Master's
program with Victoria University and one who will be
studying over summer. The University prides itself on
providing a flexible delivery of services to its students.
Recent statistics have shown that Vic U has a significant
number of students who are in employment. Thus the fact that
your library has summer hours that are arranged to conform
to normal office hours and displays absolutely no regard for
working students or those studying in the summer semester
makes an absolute mockery of the University's supposed
flexibility and slogan 'A New School of Thought'. I would
never have imagined when I enrolled that I would NOT be able
to access the University Library until February 2008 unless
I took a day off work. In this new era of user pays there
appears little or no recourse to the consumer of a service
to take any action against an organisation that so patently
misrepresents itself as a knowledge provider.
DISGUSTED
Response
The Library has in 2007 reviewed access in the context of
the needs of a large number of part-time students and
requested additional funding in order to extend access. It
was successful in obtaining funding for 2008 for peak times
primarily exam periods and unfortunately insufficient
funding to extend access at all times.
The Library’s website is available 24x7 and contains
essential resources including an extensive collection of
online journals, online books and online videos that can be
accessed off-campus at your convenience. Please contact your
campus librarian if you have any questions regarding access
to these resources:
http://w2.vu.edu.au/library/contacts/campus.htm.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 29/11/07
Suggestion
Hi, a really useful service I use with other libraries is
LibraryElf (www.libraryelf.com) It checks what items I have
out and reminds me when they are due back. It would be great
to get the VU library hooked in with the Elf system.
Response
The Library already routinely sends reminders to patrons
regarding when their items are due.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 26/11/07
Suggestion
From a lecturer's perswpctive, the new Bonus system for
ILLs is excellent. Its efficency and user-friendliness for
ILLs is actually a relief. I am very grateful also to the VU
library staff who contributed to its inception.
Response
Great & thankyou for the feedback that the service is
appreciated
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 13/11/07
Suggestion
AS a student at Victoria University (footscray and St
Albans campus), I find that the overall cleanliness of the
hardware is quite poor. I understand that there are many
people who use the computers every day, but I am often
discusted and reluctant to use computer hardware on the
basis of hygene. I am hereby requesting that measures be put
in place, such as purchasable cleaning cloths, so that
patrons do not have to endure a 'freak-out' every time they
need to use a comnputer.
Response
Campus Libraries have been requested to make antiseptic
wipes available to PC users, for example to wipe keyboard
prior to use
Please contact your campus librarian if you have further
concerns
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 13/11/07
Suggestion
iam vietnamese.iam a student in university of economics,i
want to find out more imformation for mycourses.waht can i
do?
Response
For more information about courses, have a look at
Faculty of Business & Law home page:
http://www.businessandlaw.vu.edu.au/
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 09/11/07
Suggestion
It is ridiculous that computer have been put into the
Discussion rooms in the St Albans library. We use those
rooms for group discussion and now the computer have taken
up all the space on the tables and you cannot possible work
in there and now single people are occupying the rooms to
use the computers and there is no room to have group
discussions.
Response
Subsequent to the issues you have raised, the StAlbans
campus Library will review the distribution of PCs & tables
in the discussion rooms. Please contact the campus librarian
directly if you have any further feedback.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 08/11/07
Suggestion
My suggestion/comment was going to be able the level of
internet access on the university computers, ref. Footscray
park. I see below the point that I was going to raise with
the completely wrong answer! I constantly see students in
the library accessing MySpace, why isn't it blocked?
facebook is blocked. When someone said why is facebook
blocked and not myspace you said sorry we are trying to get
facebook unblocked!? I see students in the library for HOURS
on myspace. A lot of complaints have also been about the
level of noise - if you block MySpace then you will also
eliminate most of this problem too. It was also suggested on
the board that Myspace can be a ligitimate learning tool...
if people need to communicate outside of the classroom, they
have student emails. thats what they are for, they also have
WebCT and its toold for communication that are
underutilized. Not to mention the amount of gaming that
occurs in there. This is a University, not a playground, if
you wan! t to do these things, go home and do it, or go to
an internet cafe. The IT system is all but a joke.
Response
Whilst the Library believes there is always some cross
over between study and recreation, as the life and community
within the University develops, it will continue to explore
ways to ensure the approach taken to Internet access
management facilitates learning within a context supporting
our values of education, sustainability and responsibility.
In particular, the Library is looking at options for ongoing
selective access to sites in order to manage internet costs
as well as access to PCs.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 23/10/07
Suggestion
Who designed a homepage of VU library is really stupid
and ignorant of web design. When users want to find a item
for example:the hours of PTS library==> it takes times to
find it and needs at least 3 clicks to see them. It's really
stupid design.
Response
We are always trying to improve our service and the two
clicks navigation allows the patron to select the exact
campus required rather than scrolling through 12 sites with
varying hours. Also we regularly update our library hours to
reflect any changes to service.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 17/10/07
Suggestion
I am really happy with new library hours. Thank you so
much. Anyway, I find it is a bit difficult to concentrate in
level 3 during that longer hours, because some students make
noise or interrupt me with talking. I hope you can do
something about it.
Response
Thanks for the positive feedback regarding the new
library hours.
The matter of noise has been referred to the campus
librarian. If other students are making too much noise,
please contact library staff at the time.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 12/10/07
Suggestion
As an offshore student in the United Arab Emirates, I
cannot access Annals of Emergency Medicine, a journal. Why
is this? I pay the same fees as anybody else, and I need
this journal to do my assignments. Please help.
Response
The supplier of Annals of Emergency Medicine does not
permit offshore access and that is the reason you couldn't
access it.
What is the course you are studying? There may be other
online resources that you can access. Contact us via
InfoQuest on the Library web page http://library.vu.edu.au/
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 14/9/2007
Suggestion
I’m a student at the Sunbury campus of Victoria
University and I spend most of my time in the library
because the resources are great and there are always
computers and study rooms available. One of the highlights
of going to the library was going through the pile of free
books to add to my home library. Recently I realised that
those books the have been removed. I have found that due to
a complication at another campus those books can no longer
be released to students. The books I have collected have
been really interesting and have helped in the completion of
some of my assignments. I have used those books, not only
for reference reasons but to clarify my understanding of
certain topics. I understand that the information in some of
those books is outdated but it is handy to have that
information as a comparison to the new information I get
from other borrowed books. If someone does not do enough
research and uses outdated information in assignments is
simply not my fault. After all, if these books are being
thrown away, I would rather have them, than put it to waste.
I’m sure there are many other students that think the same.
Thank you and I hope you consider my concern…
Suggestion
hi, i wanted to express how disapointed i was when i
heard that the library would no longer be supplying
non-current books for a gold coin donation. I have
previously purchased these books and they have helped me
immensely in my studies. I recognise that a lot of these
books are quite dated and i take this into consideration
when studying. I find that some older books have different
explanations of things which helps me to understand a topic.
In saying this i use current books as a main source of
information so as not to use outdated information as a main
reference. I would be really happy to see these books become
available to students once again in the near future. Not
only have i used these books as references for uni i have
also found books that are of personal interest to me. I also
know that i am not the only student who feels this way.
regards, a sunbury campus student.
Suggestion
I love the free books I got from the library since I
started uni. Just wondering what has happened this semester.
There are no more free books in the library. I didn’t want
to ask the staff at the library desk because they’ll think
I’m cheap but I just like the books because they’re
interesting to read. What I really want to know is, if we
will be getting any more of those books. I’m happy to make a
gold coin donation to help the uni as well…
Response
The Library's Collection Development Committee has
reviewed the practice of placing, at the entrances to our
Libraries for people to take, books that have been withdrawn
from the collection.
While the Library acknowledges an appreciation of this
practice by the people who took the material, it has decided
that the practice should cease.
Withdrawn material will now be given to organisations
that distribute this material to third world countries that
are in need of resources, for example, the Asia Foundation's
Books for Asia program which provides books, software and
other educational materials throughout Asia.
The withdrawal of material on this basis will ensure that
the resources are available to a wider community, and will
achieve a greater benefit than the previous practice.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 5/9/2007
Suggestion
Why can you get access to MySpace on uni computers but
not Facebook???
Response
The Library is liaising with IT to enable access to
Facebook.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 31/8/2007
Suggestion
Hi, The Circulation Notice email service serves as a
reminder to renew or return VU library books is great. Thank
you. The only suggestion here is perhaps changing the title
from Circulation Notice to 'VU Library Book(s) Due'
Response
Thank you for your suggestion. It is a valid suggestion,
unfortunately we are unable to make this change as it is
generated by the library management system over which we
cannot control.
We will send this in as an enhancement to the vendors so
that we are able to provide relevant titles to all notices
that are sent to our end-users.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 30/8/2007
Suggestion
Although 12 extra computers have been placed in the upper
level of the library I have noticed that there is still an
insufficient number of computers for the students to use.
Many students have to wait for a long time or miss out
completely. Maybe the problem is lack of funding, if so we
should find a way of raising more funds or ask the
government for more financial support for Victoria
University. If the problem is that some students dominate
the computers while others use them rarely maybe we need to
implement a time limit on each usage session for each
student number. Thanks for your consideration of this issue.
Response
The Library is aware that there are times when all PCs
are in use and is endeavouring to address this through a
variety of tactics including more PCs, laptops, and longer
hours of access.
The Library does provide a limited booking system in that
some campus libraries make selected PCs bookable for the
students who want to do so.
However, students seem divided on this - some like the
fact that the PCs aren’t bookable, others don't.
Selected bookable PCs is a bit of a compromise
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 9/8/2007
Suggestion
On many occasions I have needed to use the library
computers but they were all being used, I noticed that many
students were using the vu computers for personal use such
as myspace and ebay. this is unfair to students who need the
computer access for school related use.
Response
The Library acknowledges there are times when all PCs are
in use and is endeavouring to address this through a variety
of tactics (more PCs, selected bookings, laptops, longer
hours of access).
At the same time, the Library has taken a positive
decision to not block sites like MySpace or YouTube because
for some students these are legitimate sites to access and
these sites can be useful learning tools as social
networking sites where people meet and interact, recognising
that learning occurs not only in the classroom.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 30/5/2007
Suggestion
The level of noise in the 'silent' computer study area is
an absolute JOKE. It needs (unfortunately) to be monitored
regularly as it is ridiculous and disrespectful! I'm really
sick of it.
Response
There will be additional monitoring of the Footscray Park
silent computing area and new signs. Please contact the
Campus Librarian if things don't improve.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 30/5/2007
Suggestion
Why is it that the moment the semester ends and Swotvac
begins, all the libraries immediately close on a weekend? Do
you think we don't study on a weekend? This is continuously
frustrating and a very poor service to students. Closure on
Saturdays in particular seems rampant across all campuses.
Response
Thanks for your feedback. The Library will take your
point into consideration in its review of library opening
hours.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 30/5/2007
Suggestion
Display "PLS BE SILENCE" Notices in the City Flinders
campus. There are too much of noise in the library and some
students can't study. Thank you
Response
Your request has been passed on to Peter Ring, the City
Flinders campus librarian. Please contact Peter if you wish
to discuss further.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 30/5/2007
Suggestion
The library book borrower at the Melton campus is out
dated and VERY NOISY!!! The loud beeping noise is very
distracting if you are studying as it can be heard
throughout majority of the library. I hope that this
situation can be rectified
Response
The matter you have raised has been passed on to Jenny
Comley, the Melton campus librarian. Please contact Jenny if
you wish to discuss the matter further.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 30/5/2007
Suggestion
I live approx an hour away from the Flinders Street
library, I traveled in to pick up some books that I had on
hold, to find the gate down and darkness within (therefore
looking as if it was closed) and no sign alerting me to the
contrary. I then subsequently had to travel the hour or so
back home. This is not only frustrating but unacceptable!! A
sign should be posted on the roller gates at the front of
the Flinders Street campus notifying students of another
door further up the street.
Response
Ensure you check the main entrance!
The grills into the Arcade facing Flinders St are down on
the weekends but access to the VU building & the Learning
Commons is available through the main Flinders St. entrance
(a few steps further down Flinders St). This entrance is
also fully sign-posted.
On Saturdays, access times to 300 Flinders Street varies
during the year. However, Facilities have advised that the
main doors are currently open on Saturdays from mid morning
to at least 6.00pm (and later depending on classes).
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 30/5/2007
Suggestion
The library needs longer opening hours especially on
saturdays. 1pm - 5pm is not long enough. My suggestion is
10am - 5pm.
Response
Which campus are you refering too?
Footscray Park campus library is open Saturday & Sunday
from 10am to 5pm
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 30/5/2007
Suggestion
Hi,
its very hard to come and do any research work at the
library because its a hell like footscay market with so much
noise in level 3 and 4 also.
Thanks
Response
The matter you have raised has been passed on to Coral
Ware, the Footscray Park campus librarian. Please contact
Coral if you wish to discuss further.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 30/5/2007
Suggestion
In response to library opening hours -VU city flinders
should be open Sundays. Part time students need week-end
access to meet for group work and study. The computer lab is
unsuitable for this. As a student I have often needed to go
to Footscay campus, Melb Uni or Deakin to meet and access
similar facilities. It makes the VU experience feel a little
second rate. Congratulations on new library a great
improvement. Regards
Response
Thanks for your useful suggestions which the Library will
consider in developing future options for library opening
hours.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 03/4/2007
Suggestion
hello, i am currently studying in Paramedics at st albans
and have found that this year the availability of computers
on campus is worse than last year. i would like to know a
few statistics on the amount of students at the campus this
year as apposed to last, the amount of accessable computers
(given that labs are closed for classes, eg: library lab)
and how this compares to ratios for other campuses. From the
health science perspective we have no lab but yet the
paramedic course has seen extreme growth doubling in numbers
each year for the last three years.
Response
Yes, the StAlbans Campus Library has been very busy this
semester. The Library is endeavouring to provide more
student computing access by way of laptops using wireless.
At the same time, StAlbans Campus Library is open Mon-Thu
until 9pm and on Sunday from 1pm to 5pm and the PCs are more
available at these times.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 05/03/2007
Suggestion
im just wondering if there will be any library classes
held on wednesdays or thursdays for those students that have
classes that clash with the footscray sessions. id really
like to do them but the thursday sessions at flinders dont
allow me enought time to get back for my tutorial at 2!!
Response
In response to your enquiry the Library staff have
scheduled extra sessions on the Library Booking system.
../../training/
At the same time, they are happy for students who can't
make any sessions listed to contact them directly for a one
on one session.
../../contacts/campus.htm
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 05/03/2007
Suggestion
the information that we have given was very valuable to
me and now know how to acces the database
Response
Great to hear!
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 05/03/2007
Suggestion
this library should be used by all students including students from other universities. We all from Australia or Victoria that is not rihgt thanks
Response
Most VU staff and students may borrow from other
Victorian university libraries and vice verse using the
CAVAL (or other) reciprocal borrowing program that allows
staff and students of participating libraries to borrow
material from other participating libraries.
For details see "Borrowing":
../../info/
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 06/02/2007
Suggestion
To Whom It May Concern:
I am very annoyed as to when I come into the Library to
use the computers, I find that there are programs that are
in another language and mask the English function help
bubbles. I also find that in last semester, last year, that
there were students playing web games and I really needed to
use a computer.They are still doing so but i can get a pc
now. These computers should be used for students doing their
own homework or research. Also all web games need to be
blocked and language programs to be removed. Thank you
Response
We are just now in the process of refreshing the Library
PCs. IT refresh the machines in the breaks and it happens at
different times at different campuses.
If there's a
particular problem, please discuss with the Campus
Librarian.
Staff: Jane Miller, Electronic Information Systems and Services Librarian
Date: 13/10/2006
Suggestion
the certiticate for access login to 'my
ibrary' had expired please update it
Response
We are attending to this as a priority.
There was a delay in the renewal process and
it will hopefully be renewed early next week.
Staff: Kim Tairi, Marketing and Information
Literacy Librarian
Date: 20/10/2006
Suggestion
patrol the silent study more often, mobile phones and
group discussions are rampant and very distracting,
Cheers
Response
Thank you for your feedback. We understand
that at this time of year the library does
get noisier with assignments due. Your
response has been forwarded to all our
campus libraries as a reminder of how
important this issue is to students.
Staff: Kim Tairi, Marketing and Information
Literacy Librarian
Date: 20/10/2006
Suggestion
can the photo copiers please have A3 loaded as the copy
centre FP is not open in the morning when we need it
Response
The Library at
Footscray Park has 3 copiers which
provide A3 black and white photocopying, 2
copiers on Level 3 and one copiers is
located on Level2.
If you are
requesting for A3 colour copying this will
be made available soon, we are in the
process of rolling this out to all the
campuses, Sunbury Campus library has been
the first library to have this colour
facility.
Staff: Kim Tairi, Marketing and Information
Literacy Librarian
Date: 20/10/2006
Suggestion
Could someone explain why the VU library catalogue does
not list items in accordance with expected items? I needed
information on Islam, however the VU Library Catalogue
responds as if I typed in terrorism? The whole page lists
items on Osama Bin Laden. It is ridiculous… I found the
University of Melbourne library catalogue more accurate-you
type in “Islam” and you get books on Islam. Can someone
explain this difference?
Response
The way the library catalogue sorts the list that is
returned when you type in a search is by date of
publication and then alphabetical relevance.
The list is generated based on the search parameters
that you put into the catalogue. You might want to
consider using other keywords with your search terms
in the future to make you searches more relevant and
meet your information needs.
Staff: Jane Miller, Electronic Information
Systems and Services Librarian
Date: 13/10/2006
Suggestion
The way the library web pages are set up to read books
titles from the list of search results is more than annoying
it is stupid and does not make any sense to have it set up
like that. Who would think that the availability of a book
is under the blue line and not in between them - someone
needs to get their act together because it is affecting
students research processes and ultimately affects the
quality of information that goes into our work. This uni is
going down the toilet.
Response
I am sorry that you are finding the pages a problem and
if you would like to discuss it further, I am more that
happy for you to contact me
eis.support@vu.edu.au.
We are constantly reviewing the way the site is being used
and happy to hear all feedback. The new display of the
search results is part of an effort to update the site and
bring it on brand.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 18/9/2006
Suggestion
The library is a place where I usually come to
concentrate on my work and study away from an often noisy
household. However, it is very difficult to study when you
got students from Asian and Indian background holding loud
conversations in their language in matters which appear to
have nothing to do with school work. Please help to ensure
that library remains a peaceful area and not an
international market.
Response
Most campus libraries have nominated quiet/mobile-phone
free zones.
Check at the Campus Library service desk if you are
unsure where the quiet area is, or ask to speak to the
librarian in charge if behaviour is not being properly
observed in such areas.
In other areas noisiness is accepted and the library as
social meeting place is encouraged.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 16/9/2006
Suggestion
i think in the library, the software they have need to
updated, the computer should be more secure because there a
lot of student have access to Manipulateor hocke the program
to play game on the computer.
Response
If the behaviour of students accessing games is
disruptive, speak to staff at the Library Service Desk who
will remind the students of what is acceptable behaviour.
Will pass on to IT your concern regarding Manipulator.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 15/9/2006Suggestion
The library is quite good and efficient at providing the
services. The books used more by students and the ones that
are expensive to afford should be more in number, like
mental health textbook be elder.
Response
Unfortunately, due to high demand at certain times in the
semester, some items are heavily used, particularly if the
item is on a reading list.
Although the Library holds multiple copies of reading
list materials, students are normally expected to purchase
their own copy.
As not all students wish to purchase textbooks on reading
lists, this places heavy pressure on Library copies.
The Library has a facility where clients can request
items on loan or from other campuses. It is recommended that
you use this feature if all items are on loan. Once a
request (hold) is placed on an item, the item must be
returned at the due date else penalties apply.
Psychiatric and mental health nursing / Ruth Elder, Katie
Evans, Debra Nizette
- LOCATION CALL NO. STATUS
- STA 616.890231 PSY DUE 25-09-06
- STA 616.890231 PSY DUE 22-09-06
- STA 616.890231 PSY DUE 19-09-06
- STA Reserve 616.890231 PSY AVAILABLE
- CTK 616.890231 PSY DUE 12-09-06
- CTK 616.890231 PSY DUE 25-09-06
- STA 616.890231 PSY DUE 26-09-06
- STA 616.890231 PSY DUE 19-09-06
- STA 616.890231 PSY DUE 25-09-06
- STA 616.890231 PSY DUE 25-09-06
- STA 616.890231 PSY DUE 25-09-06
- STA 616.890231 PSY DUE 26-09-06
- STA 616.890231 PSY DUE 25-09-06
- STA 616.890231 PSY IN TRANSIT +1 HOLD
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 13/9/2006
Suggestion
It is extremely difficult to find the library at
Footscray VU. Suggestion: Please have signs around the uni
indicating where the library is located. Thanks - VU
Student.
Response
The Library will pass on your comments to Facilitate
Management, which is the area that handles all external
signage, with the aim to improve the situation.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 13/9/2006
Suggestion
I am a staff member in the library, I work nights and
weekends. My observation over the years is that students
find it very difficult to find the library on the weekend.
They have to use the stairs near the main entrance and go
around to the back near the cafeteria and up a ramp and into
building E then use the lift or the stairs to get to
building P level 3. We do not have any signs to direct them
to the library and most people coming would not know what
building we are in.
Especially people coming from other universities and non
English speaking students.
Thank you.
Response
All external signage is managed by Facilities Management,
not the Library.
However, the Library will pass on your comments to
Facilitates with the aim to improve the situation.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 13/9/2006
Suggestion
All the law books are not updated and very difficult to
find. so, please put all the recent publications on Victoria
government law books and articles in the library.
Response
The Library purchases a large range of Law and Legal
books and online material, including up-to-date and new
editions of text on Australia Law. Academic and library
staff actively collect library material suited to the
content of the courses offered at VU.
If there are particular titles you would like the Library
to purchase, please contact the library by phone or email -
you do not need to put your name, just your course. Please
be as specific as you can.
../../info/faculty_school.htm
or go to the suggest an item page
../../info/suggestitems/default.htm
Please feel free to phone for an appointment to discuss
your information needs 9919 4423 Lou Connell - Faculty
Librarian, B&L
Here are some suggestions for searching:
To do an advanced search for books in the area of
Victoria government go to:
http://library.vu.edu.au/search/X
Enter search criteria such as: (law OR legislation) and (victoria)
You can limit by campus, by internet available documents, by
date and list by date or relevance. My list for this search
of books from 2000 onwards came up with 331 titles.
There may be particular books and scanned articles for
you particular subject on ereserve
http://library.vu.edu.au/screens/r.html
There is an excellent guide to Law resources on the
following page:
../../infolink/business/law1.htm
It includes sections on different jurisdictions within
Australia, international material, case law, legislation,
commentary on law-journals etc, and links to government web
sites which in turn provide access to government
publications.
Periodicals on Victoria law can be found in the law
databases, including:
LexisNexis.AU, Hein ONline, AGIS and Austlii.
Staff: Frances O'Neil, Manager, Library Services &
Campus Libraries Branch
Date: 21/8/2006
Suggestion
hi thank you for your serviece at this uni this library
is a great resourse for all sort of things
Response
Thanks
Staff: Frances O'Neil, Manager, Library Services & Campus Libraries Branch
Date: 21/8/2006
Suggestion
hi i think you have a great service provided at this uni
and i just like to say that i am happy to be part of this
community
Response
likwise
Staff: Frances O'Neil, Manager, Library Services & Campus Libraries Branch
Date: 22/6/2006
SuggestioniThe
University Library subscribes to Lexis.com and cancelled its
Westlaw subscription because there was a high level of
duplication of titles on both services Library could not
afford to keep both services for the sake of a few unique
titles Lexis.com is more supported by the curriculum
In addition to Lexis.com, the Library provides access to
a number of law-related websites of US, Canada, Britain and
Japan case law and decisions via
../../infolink/business/law1.htm
ResponsePlease subscribe to Westlaw! There's all
this boasting about international law at VU yet I can't find
a database which holds any English, US or Canadian
decisions.
Staff: Frances O'Neil, Manager, Library Services & Campus Libraries Branch
Date: 17/5/2006
Suggestioni have been here
for more than one year.the services you give to the students was and is
excellent. ResponseThanks for the encouraging feedback.
Staff: Frances O'Neil, Manager, Library Services & Campus Libraries Branch
Date:
17/5/2006
SuggestionCan VU library stock more Teacher (note student) resources for student
teachers (Education) to use? ResponseYes, it is possible for the Library to stock more resources for student
teachers. If you have particular resources, use the "suggest an item"
link on the Library web page
../../suggestitems/default.htm
Else speak with the Campus Librarian about your needs, what you think is
lacking in the way of student teacher resources.
Staff: Frances O'Neil, Manager, Library Services & Campus Libraries Branch
Date:
17/5/2006
SuggestionI have trouble knowing who to contact to book items that can't be
requested through the usual web-site procedure (e.g. videos, simulation
game kits). Can you put the audio.visual@vu.edu.au email address on the
web site OR is it already there and I'm not seeing it OR perhaps it
needs to go on a staff-access only page on the intranet? I don't always
remember this address when I'm off-campus. Thanks, (School of
Management) ResponseThanks for the suggestion. The Library will address making the
information available to staff via the Library webpage.
Staff: Frances O'Neil, Manager, Library Services & Campus Libraries Branch
Date:
17/5/2006
SuggestionThe online text:
Author: Neuman, William L
Title: Survey research
Social research methods : qualitative and quantitative approaches ; Ch
10, 2003 pp: 263-307
Publisher Boston: Allyn and Bacon; 2003
is UNREADABLE!
It is extremely annoying that you have to enter your student number and
pin everytime you place a book on hold or access an online text in the
same session. If there is the way around this its definitely not simple
or clear.
Students need a much better system of information on, and access to
databases. I have suggested how this might be done, and it was explained
to me how great it is. Its not! Its a dinosaur! Examples of better
systems exist.
The infoquest email query does not link to anywhere, there is no
contact email for the library and requests for improvements are met with
no change.
Students deserve better! Library staff should demand better if they
can't provide better. Most of this is an IT problem, for a university of
technology, its a joke!
This is not a joke, university systems should meet best practice just as
university students are expected to. ResponseThankyou for bringing this to our attention - the items will be removed.
The lecturer has been asked to provide an alternative/improved copy.
Also, if you log in to My Library, you only have to enter your details
once instead of every time you place a book on hold or access an online
text in the same session.
When you use InfoQuest Ask a New Question, be sure to complete the
required (ticked) fields.
Staff: Frances O'Neil, Manager Library Services and
Campus Libraries
Date: 3/4/2006
Suggestion
hi i found a very useful thesis for an essay im doing on
this web page, are they published and can i use it as an
official reference
Response
A thesis is normally unpublished material. A thesis can
be cited as a reference in a bibliography. For listing a
thesis in a bibliography, the details required, in order,
are:
1. author 2. year of submission 3. title 4. name of
degree 5. name of institution issuing degree 6. location of
institution
example: Nelli, Adriana 2000, '1954, addio Trieste-- the
Triestine community of Melbourne', PhD thesis, Victoria University, Melbourne.
Staff: Frances O'Neil, Manager Library Services
and Campus Libraries
Date: 3/4/2006
Suggestion
Further to my query about Chinese and other
character-based language software on the library's
computers. I have a number of additional points in reply. If
the software is expensive and, given that it would only be
used by a small number of VU students, why not set up a
small number of computers for the relevant students to use-
it does not have to be on every computer. Do you have any
timeframe for installing this software ? - it is already
week 6, that is halfway through the semester.
Response
As mentioned previously, the Library has not yet
identified any suitable products - if you are using a
product at home and provide the details to the Library, we
will look into it.
Staff: Frances O'Neil , Manager Library Services and
Campus Libraries
Date: 31/3/2006
Suggestion
I am a Chinese language student. Today, I urgently needed
to print out an assignment in chinese characters that was
typed up in one of the Computer labs. I was told by your IT
people in the library that it was not possible as drivers
that would allow printing in Chinese characters had not been
installed. I find it incredible that not one computer in the
library has not been set up to cater for the substantial
number of students of foreign languages, taught by VU, that
are based on characters and not English letters. Not only is
it not possible to print but I dont think any of the
computers are even set up with Chinese word processing
packages. I think you are neglecting the needs of these
students -I am sure that some very specific computing
packages have been installed for other students- why this
omission?
Response
The Library is aware of the need for such software as you
are requesting, and is looking into it. At this stage the
Library has not found a product that is suitable for loading
on all students PCs and affordable.
Staff: Frances O'Neil , Manager Library Services
and Campus Libraries
Date: 31/3/2006
Suggestion
NEED TO PASS EXAM. PAPER IN THE LIBERY
Response
You will find the majority of past exam papers are
available in electronic format via the Library web site:
../../services/exams.htm Good luck
with your exams
Staff: Frances O'Neil , Manager Library Services and
Campus Libraries
Date: 30/3/2006
Suggestion
the pop up window for the on line survey is extremely
annoying and keeps bumping me out of my research and returns
me to the library home page!!!!!! please take it off
Response
The survey finishes at the end of this week and will then
be removed. The Library will from time to time survey
University students and staff. It it one way the Library
gathers feedback to improve its services (such as
satisfaction with library hours). It will also use the web
environment for surveys because of its level of use and
acceptance.
Staff: Frances O'Neil , Manager Library Services and Campus Libraries
Date:
27/3/2006
SuggestionHi, I sent an email to one of the staff & realised that I had
capitalised the "vu" in the email address. Is the address case
sensitive? Thank you. ResponseNo, VU email addresses are not case-sensitive (VU Information Technology
Services have confirmed)
Staff: Frances O'Neil , Manager Library Services and Campus Libraries
Date:
27/3/2006
SuggestionI feel that the main library computer areas at Footscraypark and St
Albans are getting out of control. They are turning into social meeting
places where people mill about making excessive amounts of noise,
talking on their mobile phones and genneraly causing a disturbance. It
is very difficult to get work done when you have to endure the goings on
of a particular individual's previous weekend. There is no apparent
noise policy in any of the libraries. Perhaps it is time to implement
one. Thankyou. ResponseI note your complaint and have advised the respective Campus Librarians
of your complaint to manage any excessively noisy behaviour.
In 2005, the Library implemented the Information Commons. The
Information Commons space is intended to be a mix of the academic and
social ie bit of a "social meeting place", and while it might not suit
everybody it is the direction the University is heading and recognises
the social component of learning.
Accordingly, the Library has revised its approach to acceptable
behaviour in the Information Commons, which have been nominated as busy
zones and group work zones and include areas on StAlbans level 2 and
Footcray Park level 3, and these may be the "main library computer
areas" you refer to.
Other floors and areas are nominated as quiet zones eg the PC room on
StAlbans level 2 is both a quiet zone and mobile-phone free zone - if
behaviours in these designated areas contravene expected behaviour,
please report the matter to the Campus Librarian.
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